Warranty

TimekeepersVault Inc. - 2-Year and 3-Year Service Warranty

TimekeepersVault Inc. guarantees all watches purchased on other platforms like Ebay, Tradesy, etc. for two full years from the date of invoice unless otherwise indicated in the order receipt or invoice.

When you purchase the watch from the TKV (TimekeepersVault Inc.) website, your watch will benefit an additional year of coverage at no extra cost to you. This is only valid for watches purchased directly from the TKV website. If you currently have an expiring  warranty, please feel free to call one of our representatives and request an additional 1-2 years of warranty coverage. We send you a pdf file of your additional warranty card information. If your warranty has expired, we will provide an additional fee for reinstatement of warranty, as long as you have TKV's proof of purchase. 

Note: Any watch purchased from TKV on any platform is capable of having their warranty reinstated if evaluated and accepted. 

 What is not covered under the Service Warranty: 

Pocket watches, quartz movement watches, straps, jewelry and accessories are not covered by this warranty.  Also, because most mechanical ( and Quartz ) watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching.The warranty does not cover cracked, scratched or broken crystals, or water damage. The warranty also does not cover broken crowns or clasps for that is something the consumer misused or abused. Alterations and/or repairs, or custom work done without the prior written consent from TimekeepersVault Inc. will render this warranty null and void. Furthermore, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by TKV (TimekeepersVault Inc. ( in writing ) will render this warranty null and void. The warranty also does not cover wholesale/dealer orders.
Notice

Timekeepers Vaults Inc.’s two-year service warranty is limited to U.S. based customers only. It does not apply to international transactions. All international sales are final.
The warranty is also non-transferable and is only valid for the original buyer.

We will not be responsible for any watches that are sent in to us for repair without prior notice. TimekeepersVault Inc. is not liable for any watches lost in transit for warranty repair.

TimekeepersVault Inc. is not held liable for any watch that has been serviced by another retailer besides our own. When a watch has been serviced by another retailer, the warranty is automatically voided. TKV is grateful for your cooperation.

Frequently Asked Questions

- Pre-owned Watches - Customers may return most items to us within 14 days of invoice. An automatic 10% restocking fee will apply to returns which are filed after 10 days of delivery of the item. All shipping, packaging, handling and related charges are non-refundable.

Unworn Watches - Returns are not accepted.

UNITED STATES CUSTOMERS: Taxes are calculated based on the buyer's shipping address. State Tax Rate

Alabama - AL 11%

Alaska - AK 7.5%

Arizona - AZ 11.2%

Arkansas - AR 11.625%

California - CA 10.5%

Colorado - CO 11.2%

Connecticut - CT 6.35%

Delaware - DE 0%

Florida - FL 0%

Georgia - GA 9,00%

Hawaii - HI 4.5%

Idaho - ID 6,00%

Illinois - IL 11,00%

Indiana - IN 7,00%

Iowa - IA 7,00%

Kansas - KS 10.5%

Kentucky - KY 6,00%

Louisiana - LA 11.45%

Maine - ME 5.5%

Maryland - MD 6,00%

Massachusetts - MA 6.25%

Michigan - MI 6,00%

Minnesota - MN 8.875%

Mississippi - MS 8,00%

Missouri - MO 10.35%

Montana - MT 0%

Nebraska - NE 7.5%

Nevada - NV 8.265%

New Hampshire - NH 0%

New Jersey - NJ 6.625%

New Mexico - NM 9.25%

New York - NY 8.875%

North Carolina - NC 7.5%

North Dakota - ND 8.5%

Ohio - OH 8,00%

Oklahoma - OK 11.5%

Oregon - OR 0%

Pennsylvania - PA 8%

Rhode Island - RI 7%

South Carolina - SC 9%

South Dakota - SD 7.5%

Tennessee - TN 9.75%

Texas - TX 8.25%

Utah - UT 9.05%

Vermont - VT 7%

Virginia - VA 7%

Washington - WA 10.5%

West Virginia - WV 7%

Wisconsin - WI 5.6%

Wyoming - WY 6%

Washington DC 6%

source: http://www.sale-tax.com

Strap and bracelet sizes can vary; however, most watches we post are sized for the average wrist size. Average wrist size for men is 7.5" and 6.5" for women. When possible, we try to include any additional links that have been provided by the seller. If you are unsure if a watch will fit your wrist, please contact your TKV customer representative for sizing information. Additional links or a new strap may be purchased if available.

- You can purchase a watch from Chrono 24, Ebay, Poshmark, Etsy, Tradesy, Leprix.com, and our website. Add your item to the cart and choose your shipping preference. Look into payment methods if you'd like to see our payment plan offer.

Yes, you may purchase Extended TKV Care.

- Once a watch is purchased from TKV processing takes 2 days and 2-day shipping is offered for free.

Additional Options with Fees for both USA and International consumers (availability not guaranteed):

UPS Overnight for an additional $49.99 fee

FedEx Overnight for an additional $55.99

All orders are 100% insured to the full value. All packages $3,000.00 or more in value will require an adult signature upon delivery.

Yes, please feel free to request the repair estimate via our form below.

- Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Call us Toll-Free: +1 (855) 466-3914 or email us at support@timekeepersvault.com for any questions.

- We recommend shipping via an insured carrier like: UPS, Fedex, or DHL. We do not pay for shipping for repairs or claim liability when an item is being shipped to us.

- In order to request a return for your watch you must comply to the platform's policies. We do not control the policies on the platforms but we do follow their rules. To request a return please go through the platform in which you purchased your watch; Ebay, Poshmark, Etsy, Chrono24, Tradesy, Leprix.com, etc.

You can get instructions on our "Watch Help" Page 'Create page that is solely for watch instructions - like another FAQ page but only for Watch related questions Ex: How to set the time and date of my quickset Rolex?

- You will need to email the form to our support team along with proof of purchase, the watches' appraisal, and warranty.

Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from TimekeepersVault. Contact your TimekeepersVault Representative to request the return authorization process.

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