Let's get some of your questions regarding shipping answered, shall we?
SHIPPING DISCLOSURES
ALL watches ship via UPS 2nd Day Air for free (not guaranteed for international consumers). An additional option with a fee for both USA and International consumers is available for faster shipping and processing, please feel free to ask (availability not guaranteed).Note: We will call you to confirm your preferred shipping method, please provide a phone number we are able to reach accordingly.
All orders are 100% insured to the full value. All packages $3,000.00 or more in value will require an adult signature upon delivery
USA CONSUMER
Free Shipping on all orders in the United States (unless additional option is selected for faster delivery).
INTERNATIONAL CONSUMER
Shipping costs for items shipped out to TimekeepersVault Inc. for servicing and watch band re-adjustments are 100% the consumers responsibility. Consumer will be sent an invoice regarding the shipping cost of either $35 for 2-day shipping or $45 for Express Shipping (1-day shipping) once the item has been repaired/serviced. All shipments sent out require signature for your security and our guarantee. We appreciate your cooperation and understanding.
Watch Band Readjustments
Items listed on our website or other selling platforms will always state the size of the band that the watch currently fits. If you believe your/the person's wrist size is smaller or larger, it is the buyers responsibility to request this band adjustment, we would be happy to. With that said, it is the buyers responsibility to request it ahead of time before having the item shipped out. If you receive your watch with an inappropriate size, it is the buyers responsibility to ship out the watch to us and pay for the return shipping as well.
Frequently Asked Questions
- Pre-owned Watches - Customers may return most items to us within 14 days of invoice. An automatic 10% restocking fee will apply to returns which are filed after 10 days of delivery of the item. All shipping, packaging, handling and related charges are non-refundable.
Unworn Watches - Returns are not accepted.
UNITED STATES CUSTOMERS: Taxes are calculated based on the buyer's shipping address. State Tax Rate
Alabama - AL 11%
Alaska - AK 7.5%
Arizona - AZ 11.2%
Arkansas - AR 11.625%
California - CA 10.5%
Colorado - CO 11.2%
Connecticut - CT 6.35%
Delaware - DE 0%
Florida - FL 0%
Georgia - GA 9,00%
Hawaii - HI 4.5%
Idaho - ID 6,00%
Illinois - IL 11,00%
Indiana - IN 7,00%
Iowa - IA 7,00%
Kansas - KS 10.5%
Kentucky - KY 6,00%
Louisiana - LA 11.45%
Maine - ME 5.5%
Maryland - MD 6,00%
Massachusetts - MA 6.25%
Michigan - MI 6,00%
Minnesota - MN 8.875%
Mississippi - MS 8,00%
Missouri - MO 10.35%
Montana - MT 0%
Nebraska - NE 7.5%
Nevada - NV 8.265%
New Hampshire - NH 0%
New Jersey - NJ 6.625%
New Mexico - NM 9.25%
New York - NY 8.875%
North Carolina - NC 7.5%
North Dakota - ND 8.5%
Ohio - OH 8,00%
Oklahoma - OK 11.5%
Oregon - OR 0%
Pennsylvania - PA 8%
Rhode Island - RI 7%
South Carolina - SC 9%
South Dakota - SD 7.5%
Tennessee - TN 9.75%
Texas - TX 8.25%
Utah - UT 9.05%
Vermont - VT 7%
Virginia - VA 7%
Washington - WA 10.5%
West Virginia - WV 7%
Wisconsin - WI 5.6%
Wyoming - WY 6%
Washington DC 6%
source: http://www.sale-tax.com
Strap and bracelet sizes can vary; however, most watches we post are sized for the average wrist size. Average wrist size for men is 7.5" and 6.5" for women. When possible, we try to include any additional links that have been provided by the seller. If you are unsure if a watch will fit your wrist, please contact your TKV customer representative for sizing information. Additional links or a new strap may be purchased if available.
- You can purchase a watch from Chrono 24, Ebay, Poshmark, Etsy, Tradesy, Leprix.com, and our website. Add your item to the cart and choose your shipping preference. Look into payment methods if you'd like to see our payment plan offer.
Yes, you may purchase Extended TKV Care.
- Once a watch is purchased from TKV processing takes 2 days and 2-day shipping is offered for free.
Additional Options with Fees for both USA and International consumers (availability not guaranteed):
UPS Overnight for an additional $49.99 fee
FedEx Overnight for an additional $55.99
All orders are 100% insured to the full value. All packages $3,000.00 or more in value will require an adult signature upon delivery.
Yes, please feel free to request the repair estimate via our form below.
- Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Call us Toll-Free: +1 (855) 466-3914 or email us at support@timekeepersvault.com for any questions.
- We recommend shipping via an insured carrier like: UPS, Fedex, or DHL. We do not pay for shipping for repairs or claim liability when an item is being shipped to us.
- In order to request a return for your watch you must comply to the platform's policies. We do not control the policies on the platforms but we do follow their rules. To request a return please go through the platform in which you purchased your watch; Ebay, Poshmark, Etsy, Chrono24, Tradesy, Leprix.com, etc.
You can get instructions on our "Watch Help" Page 'Create page that is solely for watch instructions - like another FAQ page but only for Watch related questions Ex: How to set the time and date of my quickset Rolex?
- You will need to email the form to our support team along with proof of purchase, the watches' appraisal, and warranty.
Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from TimekeepersVault. Contact your TimekeepersVault Representative to request the return authorization process.
