Request a Repair

How do I request a watch repair at TimeKeepersVaults Inc.’s Service Center?

In order to be eligible for a repair, your watch must have been purchased from TimeKeepers Vault, Inc.

All warranty repairs must be performed at the TimeKeepersVault inc.’s headquarters in Los Angeles, California by our authorized watch specialists. Please contact us at 1 (855) 466-3914 to obtain written authorization and instructions before sending in your watch for warranty repair.

We will not be responsible for any watches that are sent in to us for repair without prior notice. TimekeepersVault inc. is not liable for any watches lost in transit for warranty repair.

We ensure that our craftsmanship is to the highest standards and offer to repair all of our items sold to the public. You may send in your item by mail. If you choose to send your item by mail, please follow the steps listed below.

 

1. Request and download our Repair Form and Disclosure form at (please be ready to present your proof of purchase): support@timekeepersvault.com.

2. Print/Download forms and complete all information.

3. Locate watch and proof of purchase (receipt) from source of purchase (TKV).

4. Return paperwork via an insured mailing service (UPS, FedEx, etc.) along with the item (watch) for faster estimate and delivery OR email all forms as a pdf file with images of the item (processing of item takes 3-4 business days).

5. Wait upon our assessment update/approval in order for the item to be serviced by us. 

6. Sign the agreement of Quote for Repair electronically and email it to us or call us to have us sign it for you per request and for faster service (repair window varies by item's need and urgency).

Disclosure: If the Quote of Repair form is not signed within 10 days of the item's repair quote; the item will be returned to the sender. If an item is received without proper paperwork, the item will automatically be returned back to the sender. Give us a call to see if you have the appropriate paperwork before sending it to us.

 

Paperwork needed: Proof of purchase, Repair Form request and Form with quote of repair.

7. Send item and forms, via an insured shipping method, to (if agreement to repair was done electronically):

TKV Service Center
510 W 6th St STE. 922 Los Angeles, CA 90014

After we make an assessment, we will send you a free estimate via a form called "Quote of Repair". At this time, we can only accept shipments from clients residing in the U.S. You may call us at +1 (855) 466-3914 for further assistance with your servicing needs or any questions.

All paperwork will be returned to you when finished being serviced by us. Please allow us 1-2 weeks after the item's processing time for it to be fully serviced and 2-3 days for you to receive it after that time period.

Notice

TimekeepersVault Inc. is not an authorized retailer for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. TimekeepersVault Inc. is an independent watch dealer and is not sponsored by, associated with, or affiliated with Rolex, S.A or any of its subsidiaries. TimeKeepersVault Inc. only sells pre-owned Rolex watches and provides its own warranties on the watches it sells. The Rolex Watch Company (www.rolex.com) or any of its subsidiaries are under no obligation to warranty-service watches sold by Timekeepers Vault Inc.

Watch Band Readjustments

Items listed on our website or other selling platforms will always state the size of the band that the watch currently fits. If you believe your/the person's wrist size is smaller or larger, it is the buyers responsibility to request this band adjustment, we would be happy to. With that said, it is the buyers responsibility to request it ahead of time before having the item shipped out. If you receive your watch with an inappropriate size, it is the buyers responsibility to ship out the watch to us and pay for the return shipping as well.

Watch Repair and Servicing Fees

Shipping costs for items shipped out to TimekeepersVault Inc. for servicing and watch band re-adjustments are 100% the consumers responsibility. Consumer will be sent an invoice regarding the shipping cost of either $35 for 2-day shipping or $45 for Express Shipping (1-day shipping) once the item has been repaired/serviced. All shipments sent out require signature for your security and our guarantee. We appreciate your cooperation and understanding.

Contact us

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FAQ's

Purchase a repair directly via email: support@timekeepersvault.com - When a repair is requested we send you an email with the instructions and repair form attached. It's that easy! All you have to do is pay for shipping and in some cases the repair quote.

- Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Call us Toll-Free: +1 (855) 466-3914 or email us at support@timekeepersvault.com for any questions.

UNITED STATES CUSTOMERS: Taxes are calculated based on the buyer's shipping address. State Tax Rate

Alabama - AL 11%

Alaska - AK 7.5%

Arizona - AZ 11.2%

Arkansas - AR 11.625%

California - CA 10.5%

Colorado - CO 11.2%

Connecticut - CT 6.35%

Delaware - DE 0%

Florida - FL 0%

Georgia - GA 9,00%

Hawaii - HI 4.5%

Idaho - ID 6,00%

Illinois - IL 11,00%

Indiana - IN 7,00%

Iowa - IA 7,00%

Kansas - KS 10.5%

Kentucky - KY 6,00%

Louisiana - LA 11.45%

Maine - ME 5.5%

Maryland - MD 6,00%

Massachusetts - MA 6.25%

Michigan - MI 6,00%

Minnesota - MN 8.875%

Mississippi - MS 8,00%

Missouri - MO 10.35%

Montana - MT 0%

Nebraska - NE 7.5%

Nevada - NV 8.265%

New Hampshire - NH 0%

New Jersey - NJ 6.625%

New Mexico - NM 9.25%

New York - NY 8.875%

North Carolina - NC 7.5%

North Dakota - ND 8.5%

Ohio - OH 8,00%

Oklahoma - OK 11.5%

Oregon - OR 0%

Pennsylvania - PA 8%

Rhode Island - RI 7%

South Carolina - SC 9%

South Dakota - SD 7.5%

Tennessee - TN 9.75%

Texas - TX 8.25%

Utah - UT 9.05%

Vermont - VT 7%

Virginia - VA 7%

Washington - WA 10.5%

West Virginia - WV 7%

Wisconsin - WI 5.6%

Wyoming - WY 6%

Washington DC 6%

source: http://www.sale-tax.com

Good question! When you send in your watch and receive a repair quote within the next business day or 2, expect to have your watch repaired within the next week. Thus making it an estimated repair estimate of 7-10 days for you to receive your repaired watch/item.