Payment Policy

PAYMENT
Please keep in mind due to the value of the items we sell, some payments may take up to 2 business days to be processed for we re-evaluate your watch for your satisfaction.

NOTE

An invoice that has been sent out to you automatically expires within 24 hours. If the item is not paid for by then, the order will not be placed and you will have to request the price of the item again. TimekeepersVault Inc. is committed to maintaining competitive prices thus we have the right to adapt our prices based on market fluctuations once that offer has expired. Thank you for cooperating with TKV's policies. 



UNITED STATES CUSTOMERS
Taxes are calculated based on the buyer's shipping address.
State Tax Rate
Alabama - AL 11%
Alaska - AK 7.5%
Arizona - AZ 11.2%
Arkansas - AR 11.625%
California - CA 10.5%
Colorado - CO 11.2%
Connecticut - CT 6.35%
Delaware - DE 0%
Florida - FL 0%
Georgia - GA 9,00%
Hawaii - HI 4.5%
Idaho - ID 6,00%
Illinois - IL 11,00%
Indiana - IN 7,00%
Iowa - IA 7,00%
Kansas - KS 10.5%
Kentucky - KY 6,00%
Louisiana - LA 11.45%
Maine - ME 5.5%
Maryland - MD 6,00%
Massachusetts - MA 6.25%
Michigan - MI 6,00%
Minnesota - MN 8.875%
Mississippi - MS 8,00%
Missouri - MO 10.35%
Montana - MT 0%
Nebraska - NE 7.5%
Nevada - NV 8.265%
New Hampshire - NH 0%
New Jersey - NJ 6.625%
New Mexico - NM 9.25%
New York - NY 8.875%
North Carolina - NC 7.5%
North Dakota - ND 8.5%
Ohio - OH 8,00%
Oklahoma - OK 11.5%
Oregon - OR 0%
Pennsylvania - PA 8%
Rhode Island - RI 7%
South Carolina - SC 9%
South Dakota - SD 7.5%
Tennessee - TN 9.75%
Texas - TX 8.25%
Utah - UT 9.05%
Vermont - VT 7%
Virginia - VA 7%
Washington - WA 10.5%
West Virginia - WV 7%
Wisconsin - WI 5.6%
Wyoming - WY 6%
Washington DC 6%
source: http://www.sale-tax.com

INTERNATIONAL CUSTOMERS
Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. Call us Toll-Free: +1 (855) 466-3914 or email us at support@timekeepersvault.com for any questions.

FAQs

- Pre-owned Watches - Customers may return most items to us within 14 days of invoice. An automatic 10% restocking fee will apply to returns which are filed after 10 days of delivery of the item. All shipping, packaging, handling and related charges are non-refundable.

Unworn Watches - Returns are not accepted.

Strap and bracelet sizes can vary; however, most watches we post are sized for the average wrist size. Average wrist size for men is 7.5" and 6.5" for women. When possible, we try to include any additional links that have been provided by the seller. If you are unsure if a watch will fit your wrist, please contact your TKV customer representative for sizing information. Additional links or a new strap may be purchased if available.

- Once a watch is purchased from TKV processing takes 2 days and 2-day shipping is offered for free.

Additional Options with Fees for both USA and International consumers (availability not guaranteed):

UPS Overnight for an additional $49.99 fee

FedEx Overnight for an additional $55.99

All orders are 100% insured to the full value. All packages $3,000.00 or more in value will require an adult signature upon delivery.

- We recommend shipping via an insured carrier like: UPS, Fedex, or DHL. We do not pay for shipping for repairs or claim liability when an item is being shipped to us.

- In order to request a return for your watch you must comply to the platform's policies. We do not control the policies on the platforms but we do follow their rules. To request a return please go through the platform in which you purchased your watch; Ebay, Poshmark, Etsy, Chrono24, Tradesy, Leprix.com, etc.

You can get instructions on our 'Watch Help Page 'Create page that is solely for watch instructions - like another FAQ page but only for Watch related questions Ex: How to set the time and date of my quickset Rolex?

- You will need to email the form to our support team along with proof of purchase, the watches' appraisal, and warranty.

Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from TimekeepersVault. Contact your TimekeepersVault Representative to request the return authorization process.

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