Log in Sign up

FAQ's


My watch is outside the warranty, can I still have it Serviced/Repaired?

Time Keepers Vault Service Center can provide full service for your watch.

Call us at Toll-Free: +1 (855) 466-3914 or WhatsApp: +1 (213) 275-7935

or email us at info@timekeepersvault.com for an estimated charge for your repair/service.


Does my watch come with original warranty?

Pre owned watches do not come with warranty from manufacturer. However, all watches sold come with a complimentary 2 year warranty (call for more details about our warranty or go to our warranty page), which can be superior to original manufacturer warranty in many different aspects.

 


How often should I have my watch serviced?

It is recommended to have a full service overhaul be carried out approximately every three years. By having your watch serviced regularly you will reduce the chances of needing any serious (and costly) repairs.


Are all your pictures accurate?

Time Keepers Vault tries to make every effort to show you the most accurate pictures of our products. When we have an item in stock we try to produce the best image possible. However, please know that the image on your screen is not meant to appear as the actual size of each watch and there may be a slight variation in the color. If you have any questions regarding the details of our products, including specific size questions, please do not hesitate to contact us for more information.


Why is my PayPal payment not going through?

We only ship to PayPal verified Address. Make sure your account e-mail is the same as your PayPal e-mail or the payment will not be processed. 


Guarantee

Our watches come with a 2 years warranty, and includes a certificate of authenticity as well as an appraisal certificate. We offer complementary bracelet extension, and guarantee diamond replacement should one fall off. Our warranty does not cover wear and tear, loss, theft, tampering, mistreatment or modification through the addition of subtraction of parts or accessories not supplied by Timekeepersvault. All of our watches have been serviced by our in-house certified watch maker, and each watch passes rigorous exams including water pressure test and time-keeping accuracy. This watch currently meets expected time-keeping standards. 


Disclaimer

Time Keepers Vault Inc. is an independent watch dealer and is not sponsored by, or affiliated with Rolex, Rolex USA or any of its subsidiaries. Rolex, Rolex USA and Rolex S.A. are under no obligation to warranty or service watches sold by Time Keepers Vault Inc. All brands, brand names and trademarks are the property of their respective owners. None of the watches sold come with the original manufacturer's warranty. Please note that adding custom parts to some of brands will result in the manufacturer refusing service and/or maintenance. We are not affiliated in any shape or form with any of the brands we carry.


What if my question isn't answered here?

We’re here! Just drop us an email and we’ll respond to you with the individual attention we give each of our customers.