Request a Showcase

What's a Showcase?

You can request a video presentation of your potential watch!

In order for both our in-house team and our collectors to maintain safety procedures for Covid-19, we have implemented a new mechanism for your convenience. We have the pleasure of offering you the opportunity to view your potential collection item via video, sent directly to your choice of email.

All you have to do is request it.

How to request a Video Presentation:

Please provide the following information in the form below (it will send us an email):
Name: John M. 
Time Piece: Rolex Submariner 16610 Steel 40mm Black
Message: Hello! I'm interested in purchasing the Men's watch called the Submariner. I would like to request a video of the watch - I'm interested in seeing the following in the video:
    TKV Support 

    Discretion: Once the button is clicked on you will be redirected to a different window.

    If you are not sure what the names of each part of a watch are, no worries! Click on the button below to read an article about all watches' parts!

    Reference Article

    Frequently Asked Questions

    - Pre-owned Watches - Customers may return most items to us within 14 days of invoice. An automatic 10% restocking fee will apply to returns which are filed after 10 days of delivery of the item. All shipping, packaging, handling and related charges are non-refundable.

    Unworn Watches - Returns are not accepted.

    UNITED STATES CUSTOMERS: Taxes are calculated based on the buyer's shipping address. State Tax Rate

    Alabama - AL 11%

    Alaska - AK 7.5%

    Arizona - AZ 11.2%

    Arkansas - AR 11.625%

    California - CA 10.5%

    Colorado - CO 11.2%

    Connecticut - CT 6.35%

    Delaware - DE 0%

    Florida - FL 0%

    Georgia - GA 9,00%

    Hawaii - HI 4.5%

    Idaho - ID 6,00%

    Illinois - IL 11,00%

    Indiana - IN 7,00%

    Iowa - IA 7,00%

    Kansas - KS 10.5%

    Kentucky - KY 6,00%

    Louisiana - LA 11.45%

    Maine - ME 5.5%

    Maryland - MD 6,00%

    Massachusetts - MA 6.25%

    Michigan - MI 6,00%

    Minnesota - MN 8.875%

    Mississippi - MS 8,00%

    Missouri - MO 10.35%

    Montana - MT 0%

    Nebraska - NE 7.5%

    Nevada - NV 8.265%

    New Hampshire - NH 0%

    New Jersey - NJ 6.625%

    New Mexico - NM 9.25%

    New York - NY 8.875%

    North Carolina - NC 7.5%

    North Dakota - ND 8.5%

    Ohio - OH 8,00%

    Oklahoma - OK 11.5%

    Oregon - OR 0%

    Pennsylvania - PA 8%

    Rhode Island - RI 7%

    South Carolina - SC 9%

    South Dakota - SD 7.5%

    Tennessee - TN 9.75%

    Texas - TX 8.25%

    Utah - UT 9.05%

    Vermont - VT 7%

    Virginia - VA 7%

    Washington - WA 10.5%

    West Virginia - WV 7%

    Wisconsin - WI 5.6%

    Wyoming - WY 6%

    Washington DC 6%


    Strap and bracelet sizes can vary; however, most watches we post are sized for the average wrist size. Average wrist size for men is 7.5" and 6.5" for women. When possible, we try to include any additional links that have been provided by the seller. If you are unsure if a watch will fit your wrist, please contact your TKV customer representative for sizing information. Additional links or a new strap may be purchased if available.

    - You can purchase a watch from Chrono 24, Ebay, Poshmark, Etsy, Tradesy,, and our website. Add your item to the cart and choose your shipping preference. Look into payment methods if you'd like to see our payment plan offer.

    Yes, you may purchase Extended TKV Care.

    - Once a watch is purchased from TKV processing takes 2 days and 2-day shipping is offered for free.

    Additional Options with Fees for both USA and International consumers (availability not guaranteed):

    UPS Overnight for an additional $49.99 fee

    FedEx Overnight for an additional $55.99

    All orders are 100% insured to the full value. All packages $3,000.00 or more in value will require an adult signature upon delivery.

    Yes, please feel free to request the repair estimate via our form below.

    - Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Call us Toll-Free: +1 (855) 466-3914 or email us at for any questions.

    - We recommend shipping via an insured carrier like: UPS, Fedex, or DHL. We do not pay for shipping for repairs or claim liability when an item is being shipped to us.

    - In order to request a return for your watch you must comply to the platform's policies. We do not control the policies on the platforms but we do follow their rules. To request a return please go through the platform in which you purchased your watch; Ebay, Poshmark, Etsy, Chrono24, Tradesy,, etc.

    You can get instructions on our "Watch Help" Page 'Create page that is solely for watch instructions - like another FAQ page but only for Watch related questions Ex: How to set the time and date of my quickset Rolex?

    - You will need to email the form to our support team along with proof of purchase, the watches' appraisal, and warranty.

    Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from TimekeepersVault. Contact your TimekeepersVault Representative to request the return authorization process.

    Contact us

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